This year, we’ve seen a measured uptick in the volume of outsourcing transactions. Industry experts predicted a 12% to 26% growth rate, led by IT outsourcing, and our practice has felt that quickening pace. Much of the oxygen in the outsourcing world has been devoted to cloud-based transactions, which is widely viewed as the beginning of the fourth major wave in the IT industry.
The shift to cloud-based solutions dictate an even a greater emphasis on negotiating the right terms and conditions. Our market assessment details the current state of the market on various key terms and conditions. We describe what is typically requested by a business that is outsourcing a function and the negotiated outcome (if any) that is typical in large outsourcing transactions.
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