It is no surprise that in a recent poll CEOs ranked the government’s response to the fiscal deficit and debt burden as the top external threat to their company’s growth prospects.2 Economistsestimate that uncertainty over fiscal policy has already shaved almost half a percentage point off GDP this year.3 In light of the uncertainty, companies have continued to stockpile cash and are now sitting on $1.8 trillion in cash and other liquid assets.4 Corporatereluctance to spend in the face of all the uncertainty and tepid economic growth is placing increasing pressure on profits. Since the financial crisis profit growth has been driven largely by cost-cutting. While the profits of S&P 500 companies have doubled since June 2009 and are near a 60-year high,5wagesand salaries as a percentage of GDP have fallen to the lowest level on record and corporate capital expenditures are about one-third below the average in previous recoveries.6 With costs cut to the bone, many companies are now facing important strategic decisions about how best to deploy their assets to grow profits.
In addition to uncertainty over the nation’s fiscal and monetary direction, management and boards face a host of other challenges as they plot their company’s long-term strategic direction. CEOs around the world recently ranked technology as the single most important external factor that will shape their company’s future in the next three to five years, even more so than market or economic factors.7 As the pace of technological change accelerates in an increasingly interconnected world, it becomes ever more difficult to stay abreast of the changes, much less grasp their implications.8 This poses significant challenges for management and the boards of directors overseeing management’s strategic plans.
Perhaps nowhere are the advances in technology more prevalent than in the information domain. It is estimated that by 2020 there will be over 50 billion devices connected to the Internet.9 Theexplosion of mobile technologies and social media is changing the way companies compete. In a digital world where one tweet or one Facebook “like” regarding a company’s products or services can go viral in a matter of seconds, the customer is king. One executive recently lamented “[a]s customers gain more power over the business via social media, their expectations keep rising and their tolerance keeps decreasing.”10 In addition to changing the rules of customer engagement, advances in information technology offer significant new opportunities to cut costs through more efficient utilization of employees, office space, and supply chain and distribution channels.11
Thanks to this ubiquitous interconnectivity, companies now have available to them a mind-boggling quantity of data. In fact, businesses will create more data in the next two years than in all of history.12 “Big data” represents a vast wealth of useful information for those companies that can figure out how to mine it. A recent study showed that companies using data-driven decision-making are, on average, five percent more productive and six percent more profitable than their competitors.13 Accordingto a recent report, 30 percent of companies have invested in big data technology and another 34 percent plan to invest within the next two years.14
Directors are becoming much more attuned to the important role that information technology will play in their company’s future. Over half of directors responding to a recent survey said that effective use of IT is either critical or very important to the creation of long-term shareholder value, and almost 60 percent of directors responding want to devote more time in the coming year to the opportunities and risks posed by information technology.15
Overseeing IT strategy may be particularly challenging for the average director of a public company who, at 60-plus years of age, may not have embraced social media and mobile technologies to the same degree as his or her children. In a recent survey, almost one-third of directors responding said that their company’s strategy was not adequately supported by a sufficient understanding of IT at the board level16 and, in another study, more than three-quarters of the directors responding said that they personally, as well as the boards on which they serve, need improvement in their understanding of IT risks.17 Perhapsin response to these deficiencies, over a third of boards engaged an outside consultant last year to advise the board on IT strategy and risk.18
This post was excerpted from our annual Top 10 Topics for Directors in 2014 alert. To read the full alert, please click here.
1 PwC’s 2013 Annual Corporate Directors Survey at p. 15.
2 Id. at p. 22.
3 Macroeconomic Advisors, LLC, The Cost of Crisis Driven Fiscal Policy (October 2013).
4 B. Casselman, “Number of the Week: Companies Holding Lots More Cash,” The Wall Street Journal (Sept. 28, 2013).
5 “Profits, pay are at odds,” The Dallas Morning News (Nov. 6, 2013).
6 Id.
7 IBM, The Customer-activated Enterprise – Insights from the Global C-suite Study (2013) at p. 3.
8 World Future Society, 20 Forecasts for 2013-2025.
9 T. Hansen, The Future of Knowledge Work, Intel Corporation White Paper (October 2012).
10 IBM, supra at p. 6.
11 PwC, “Directors and IT: What Works Best” (2013) at p. 6.
12 S. Shultz, “Boards of Directors Trends, Challenges, Opportunities,” FEI Financial Executive (June 2012).
13 A. McAfee & E. Brynjolfsson, “Big Data: The Management Revolution,” Harvard Business Review (Oct. 2012) at pp. 63-64 (citing study led by the authors and a team at MIT Center for Digital Business, working with McKinsey’s business technology office and L. Hitt and H. Kim).
14 Gartner Inc. online survey of 720 IT and business leaders conducted in June 2013, reported in J. Jordan, “The Risks of Big Data for Companies,” The Wall Street Journal (Oct. 20, 2013).
15 PwC, “Directors and IT: What Works Best” (2013) at pp. 2, 22
16 PwC’s 2013 Annual Corporate Directors Survey at p. 31.
17 National Association of Corporate Directors, 2013-14 NACD Public Company Governance Survey at pp. 31, 33.
18 PwC’s 2013 Annual Corporate Directors Survey at p. 30.